Trustix™ Enterprise Firewall Support Packages
Designed for administrators that wish to use Trustix Enterprise Firewall to provide perimeter security and VPN for corporate networks, Trustix support packages offer 24x7 worldwide coverage for enterprise servers.
- Expert support for Enterprise Server deployments
- Priority assistance from dedicated response team
- 24x7 Web and Email support
- Globally accessible Phone support
- Industry leading response times
- Unbeatable value on per- incident packages
| Support | Response Time | Scope of coverage |
|---|---|---|
|
Web Support 24/7 Email Support 24/7 North American Phone Support :9-9 ET M-F Global Phone Support :9-5 GMT/CET M-F |
Web response time: 2 business days Email response time: Next working day Phone response time: Next working day | Installation, configuration and troubleshooting |
| Number of Incidents* | Duration of credit | |
|---|---|---|
| 1 (single incident) | One off | |
| 3 | 6 months | $175 |
| 5 | 6 months | $300 |
| 10 | 12 months | $500 |
To read our knowledge base or submit a trouble ticket, please visit our support section
About Trustix Enterprise Firewall
Trustix™ Enterprise Firewall, protects assets and business transactions by ensuring fast, secure connections with the Internet and networks. It enables fast, controlled connectivity, providing strong protection against unwanted intrusion without slowing the flow of approved traffic. Supports businesses with highly sophisticated networks and also those just requiring basic email and Web browsing. Trustix Enterprise Firewall is an essential security component in today's ebusiness environment.
*A incident is defined as a single issue generally lasting no longer than 2 hours
